• If someone’s at the lobby, please wait until that person gets out for you to come in.
  • The use of masks is mandatory.
  • When coming in, client must stay inside the marked square on the floor, wait for a staff member to grab your dog. Remove the collar and leash before staff member grabs the dog.
  • Each pawrent will be called right before their dog’s ready for pickup. Waiting at the lobby will not be permitted. Please wait to be called for pickup.
  • Right after you drop of your dog, we will proceed to call you to arrange any grooming/daycare specifications.
  • There will be no personal belongings other than food and medicines accepted for hotel.
  • No food will be permitted for those attending to daycare.

IMPORTANT NOTE: If you’ve been recently in contact with someone who’s had COVID-19, been to airports, cruises, subways, trains, concerts, or crowded spaces, please call before to be attended (do not come in).


Credit-debit cards will be charged only through phone. Payments will be made during the notification call for pickup.

IMPORTANT: please don’t come with kids, elderly or more than 1 person per dog. No looking through the daycare window or unnecessary questions in-person. Calls will be more than welcomed as well as emails.

We truly and deeply appreciate your support and cooperation. These are rough times and the goal is to keep serving you in the safest way possible for both you and our staff members. Thank you

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